Master Link Common Questions/Answers

The page is split in to the following sections:

Installation Issues

Towards the end of the installation I get OLEAUT32.DLL is out of date.

Master Link Hangs at 60%

1. The Exchequer DLL Toolkit Module has been unlocked on the Exchequer Installation
2. Is the Exchequer directory in your path statement?. Note some network logon scripts, Novell in particular, may override the AUTOEXEC.BAT PATH statement if so see network Administrator. To find out if it is in your path statement, go to DOS and type PATH. Look at the result to find if it has been added.
3. Test the DLL Toolkit either go to PostTrans or the Master Link program group and run the "Test Exchequer DLL" program. This will test the DLL Toolkit is working. Or run Test32.exe from the Master Link directory.

If the Exchequer Enterprise has not been added to your PATH statement and you are unsure how to add the directory to your PATH statement (Because login script is overriding it).  Manually copy the Btrieve engine from the Enterprise directory to the Master Link directory.

Manually copying Btrieve files

This can be simply done by copying all files which begin with W*.* from the Enterprise directory to the Master Link directory. 

Note : You must make sure Windows Explorer is not hiding some files.  By default Windows Explorer hides .DLL files.  Go to "View >> Options" and tick "Show All Files".

If you install a newer version of Btrieve at a later date, be sure to repeat this process.

Master Link Hangs at 70%

1. Install Exchequer Enterprise
2. Make sure you have the correct version of Enterprise, there is a difference between V4.30x and V4.31x
3. Follow the instructions for hanging at 60%

Reason

Exchequer Enterprise is not working properly.

Answer

Reboot machine and try logging into Exchequer Enterprise.  If any errors are reported then resolve them.

What happens if I move Master Link on the Server?

If the master Link directory is moved, then run RegLink.exe (in the Master Link directory) from each workstation, to point Master Link to new directory.

Installing on Citrix Metaframe Terminal Server

Install Master Link on a mapped drive on the network and set-up with CRM package.

On the Terminal Server:

Before installation:

During the Workstation install of Master Link must write to C:\.  Your terminal server installation may not have a C: drive exposed to the installation routine.  Please use "SUBST C:\ M:\TEMP" from the command prompt, to map c: drive to a temp directory (M:\TEMP for example), to resolve this problem.  This mapping should be dropped after installation.

To install:

Open the Control Panel in on the server.  Double click on the “Add/Remove Programs” icon.  Then press the [Install] button, and select “install for all users” option.  Terminal server will then monitor the system changes and expose any settings to all users.  Then “browse” to find the Master Link directory on your network to run the “SetupWKS.exe”, file to install Master Link on the users terminal, on the Terminal server.

Drop any temporary mapping.

Master Link will now run on your Terminal Server.  

Installing on Windows Terminal Server

Install Master Link on a mapped drive on the network and set-up with CRM package.

Grant user the rights to load software.  Run “SetupWKS.exe” file, from Add/Remove Programs, to install Master Link workstation files.  Then run from each users login.

To resolve this error:

Backup the MSJET35.DLL in WINNT\SYSTEM\ directory.  Copy the MSJET35.DLL from \Users\Windows\System directory to WINNT\SYSTEM\ directory with the correct rights.

When I start Master link I get an Automation error with a large negative error number.

Reason

The Master Link free-floating window is a COM object.  Each COM object is registered in the registry, but your settings in the registry are wrong.

Answer

Firstly be very careful!

Run “regedit”.

Make sure the cursor is at the top of the tree on the left hand pane of the window

Click on “Edit” menu and select “Find”

Enter “LinkAx” in the find window.

RegEdit will then move to the first entry for this key.  Select the large key on left hand side:

This should end in “8880938}”

Right click and select “Delete”.

Now press [F3], to search again.

RegEdit should now find another entry:

This should read in “LinkAx.Mlink”

Right click and select “Delete”.

Repeat until all keys for “LinkAx” have been deleted.

Now run RegLink.exe, and then WhereIs.exe from the MLINK directory.

Problems interfacing to Exchequer Enterprise

When choosing the Enterprise Companies I see the wrong company manager?

Reason

1. Select any company and close Master Link
2. Find the Master Link directory in windows Explorer
3. Run WhereIs.Exe and point to the correct Exchequer Enterprise directory
4. Then run Sysetup.exe and point to the correct company in selection box.

When I look at the transactions the monthly summaries are in the wrong month

1. In Master Link, select Options >> System Set-up menu Option
2. On the first Tab of the System Set-up window select the correct month for period 1 of the company.

Multi-user issues

How do I  log every one out of Master Link?

Answer

1. In Master Link select Options >> System Set-up menu Option
2. Select ‘Reset user count’

Master Link keeps saying that the user count has been exceeded

Reason

1. In Master Link, select Options >> System Set-up menu Option
2. Select ‘Reset user count’

Multi-Company Issues

My second company is not on the Company List

Reason

Go into System Settings, Companies Tab, if this is the case the path will have changed to #INVALID.  Make sure the company is on the Exchequer Company Manager.  Then Select company in Master Link System Settings.

Goldmine Issues

Goldmine : When Is move the cursor through the Exchequer ID field the contents gets deleted?

Reason

The setup on the lookup list has “insert closest match” turned on, and of course the account code is not in the list, so Goldmine deletes the contents of the field.

Answer

Goldmine : gives error -1 "BDE returned a status of -1. BDE failed to load" How do I put this right?

Answer  

Probable cause for this error is the setup of the idapi32.cfg file.

(In BDE Administrator) this is usually fixed by changing the shared memory location to 5BDE and updating the config file, followed by doing a merge on the config file.

Importing Data

Hangs when exporting data to CRM

Reason

Something about the account or the next account on which it appears to have stopped on.

Answer

How many Exchequer COM kit licenses are required?

Option one - Simple installation, that uses Master Link free floating window from within Act or Goldmine.

An Exchequer COM kit licence is required for each user who uses Master Link free floating window.

Option two - Option one plus, Master Link plug-in implemented within Exchequer Enterprise

An Exchequer COM kit licence is required for each user who uses Master Link free floating window, plus an Exchequer COM kit licence is required for each Exchequer Enterprise user.

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Last modified: August 18, 2006